Roya Health recognizes the importance of peer support staff in providing services and support in the wide variety of programs we offer.   To this end, Roya Health developed a robust Peer Support training program. In addition, Roya Health certifies Peer Specialists who play a vital role within the integrated team model and our housing support programs. The Roya Peer Support programs provides a variety of evidence-based practices and support programs to persons with SMI and GMHSU to restore, enhance, or maintain functioning. 

In addition, Roya created a peer-run information and referral program where clients or their families can call to assist them in navigating what can sometimes be an extremely complicated system. 

One focus of the Roya Health program is a collaboration with individuals who are being discharged from hospitals and other levels of care, often without housing resources.

Roya Health incorporated the protocol of the SAMHSA Grant program within our integrated clinics. Roya’s Bridge Program employs specially trained Peer Support staff to collaborate with individuals identified as high risk/high need and frequent users of inpatient, emergency rooms, and crisis services.   The results of similar programs have demonstrated as much as a 66% reduction in inpatient services, a 30.3% reduction in ER usage, a 29.5% reduction in crisis calls, and a 72.8% reduction in crisis dispatch.

The Roya Health program uses an evidence-based practice known as Critical Time Intervention (CTI) which has demonstrated effectiveness in connecting individuals with needed services, increasing housing stability, and reducing re-hospitalization. The elements of CTI are longitudinal, individualized, comprehensive, flexible, organized around relationships, accessible, and characterized by communication between the person and the various providers involved in the individual’s care and support. The critical time intervention program reduces admissions, readmissions, and recurrent homelessness among persons with mental illness and co-occurring disorders and represents a cost-effective alternative.

In addition, Roya Health also provides a variety of other evidence-based programs, including Assertive Community Treatment (ACT), Supported Housing, and Supportive Employment services.  Assertive Community Treatment (ACT) is a service model provided by community-based, mobile mental health treatment teams.  The ACT team approach is designed to provide comprehensive psychiatric treatment, rehabilitation, and support to persons with Serious and Persistent Mental Illness or personality disorders with severe functional impairments to live independently in the community.  The Supported Housing program is designed for persons with SMI to assist them in living in an independent living environment.  The goal is for individuals to receive intermittent support while transitioning to the community and to achieve the greatest level of independence.   Roya developed a specialized program that provides housing and support services for individuals who have frequent inpatient admissions to assist them with successfully living in a community setting.  This program is designed to tightly integrate the overall delivery of care for persons to focus on their whole health and wellness to realize a longer, healthier, and more fulfilling life in the community. 

A coordinated approach to care means fewer emergency room and urgent care visits, medical inpatient admissions, behavioral health admissions, and long‐term care admissions, leading to improved outcomes and reduced costs.  Roya Health also offers Supportive Employment Services to anyone interested in pursuing gainful employment.  The program is committed to helping people with disabilities expand their independence by obtaining and maintaining employment.  Roya achieves this through a variety of training models, including career planning, pre-employment training, computer training, document imaging training, community and center-based "real" work training, job development, and placement.  The program helps with competitive and supported employment.   Services are provided across the community in integrated employment settings according to their hours and at Roya facility-based programs.  This allows the individual served and their ISP Team or Recovery Vision Team to determine the frequency of services.